MONEY BACK GUARANTEE
Please contact us if there are any issues since we recognize that each guest review and perspective is unique (even the tiniest ones).
All of our visitors are heard, and we appreciate any feedback you may have. We sincerely appreciate you joining us on our travels. We hope to see you very soon!
Please send us an email at cs1.gaiabali@gmail.com with the following details in order to request your refund:
1. Your complete name and contact information
2. The tour you took with us
3. Your tour guide's availability date
4. Your tour guide's name
5. Describe your tour experience with us and the reasons you want a refund in the space below.
TERMS & CONDITIONS
1. Must directly reserve and pay on our website.
If you book your tour via a website run by a third party, the offer is not valid.
2. To demonstrate that you are the one who paid for the tour and participated in it,
you must be able to provide identification.
3. Unfortunately, since we have no control over the weather,
we are unable to provide refunds for problems caused by the weather.
4. Within ten days of the day of your tour with us, an email must be received.
